Does Your Supplement Brand Have a Complaint-Handling System?
FDA regulations require dietary supplement manufacturers to have a documented process for tracking, investigating, and responding to consumer complaints. In this video, we cover:
- Why you must document every customer complaint in writing
- How to investigate root causes promptly to prevent repeat violations
- The consequences of ignoring complaints — including FDA inspections and warning letters
Capote Law Firm helps supplement brands build compliant complaint-handling systems before the FDA comes knocking. Contact us today.